DigitalOcean Customer Story Video Transcript
我叫卢卡·塞尔瓦托. I'm the network engineering manager at DigitalOcean.
DigitalOcean has become the second biggest hosting provider in the world.
我们在全球有11个数据中心，我们为互联网贡献了大量的流量.
Networks are getting faster, 他们越来越便宜, 在很多情况下, they are getting more complicated.
网络是DigitalOcean最重要的东西，对我们的业务至关重要.
Everything runs on the network, so if the network is not performing to its specifications, then everything has a problem.
在我们有了千眼万眼之前，我们的网络外部几乎看不到我们.
Because we're a cloud company 和 we live 在互联网上, we need to know what's going on, 在互联网上.
Before we had Thous和Eyes, 我们能做的最好的就是从我们网络之外的位置运行一些ping和跟踪路由, which is not great when you're troubleshooting an issue.
When we brought Thous和Eyes in, 这真的为我们的支持团队打开了一扇门，特别是得到了一些真正的, really good information when a problem occurs.
If there's an outage 和 Thous和Eyes picks that up really quickly, it's actually really easy to see that there's a problem.
对于我们的支持团队, 这是很好的信息，因为他们可以回到客户那里说, “是的, we see an outage with a provider. Our network engineers are working on it 和 they'll have it fixed pretty soon."
一个最初需要20到30分钟进行故障排除的问题，现在需要登录到Thous和Eyes门户并找出它所需的时间.
That could be five minutes.
We use Thous和Eyes to monitor all of our 11 locations, 所以我们使用了大量的thous和 - eyes提供的云代理，并将它们指向我们数据中心内的特定虚拟机.
That gives us statistics on latency 和 packet loss, which are two very important things for our customers 和 for us.
千眼平台中我最喜欢的部分无疑是路径可视化.
这让我们可以看到每一个云代理，以及它在我们的数据中心中监视的端点的路径.
当有问题的时候, 这是非常, very easy to see exactly where the problem is, what provider it's occurring on, 和 it means we can quickly fix the problem.
My other favorite part of Thous和Eyes is the reporting that it gives us. It allows us to get some really, really high- 和 low-level reports.
对于希望查看数据中心的可用性或从特定位置跟踪到数据中心的延迟的执行团队来说，这些功能尤其有用.
千眼给DigitalOcean带来的最积极的影响无疑是支持团队在与客户交谈时所拥有的洞察力.
如果客户的家和我们的数据中心之间出现了问题，他们可以很快地看到, they can easily see exactly where that problem is.
数以千计的眼睛解放了网络工程师，让他们可以做网络工程，而不是故障排除.
The more visibility you have into your network 和 from outside your network, the better you are at your job, 这只是, 反过来, creates a better customer experience.
Thous和Eyes确实为我们提供了有效处理票务和提供优质客户服务所需的可见性.
